The decisions that define a redress programme — who is paid, who is written off, who must be contacted, what needs governance sign-off — usually live in a policy PDF and a senior manager's memory. Praxis makes them configuration.
Define the questionnaire your analysts complete for each cohort: member status, scheme structure, benefit type, value bands, vulnerability flags — any dimension, with conditional visibility so the form only asks what's relevant.
Remediation approach, redress approach, payment mechanism, communication requirement — the determinations your governance expects for every cohort, whatever you choose to call them.
Plain-language conditions over your fields drive each outcome. First matching rule sets the position; append rules add governance caveats. Ordered, named, and visible — your strategy reads like a policy document that executes.
A typical fragment of an underpayment strategy — exactly as it appears in the Praxis rules editor:
As an analyst classifies a cohort, Praxis evaluates the rules live and proposes each outcome — citing the rule that produced it. The analyst applies the suggestion or overrides it; either way, the decision and its provenance are on the record.
The same inputs always produce the same determination — across analysts, across workstreams, across the years a large programme runs.
When governance changes a threshold, you change a rule — not a hundred spreadsheet rows. The rule history is your change record.
Your encoded strategy exports with your white-label template. New programme, new team — same doctrine from day one.